Need help using your Consentry app or have a test result query?  

Resources for everyone

Do you have a query?

If you are looking for assistance with a Consentry powered service, we have a dedicated area for app and service related customer queries.

Please log your query and your request will be sent straight to the most appropriate person.  

To save you time - here’s some quick answers and links to common queries:

How do I check up on my test results? +

Check test provider and follow their support service. We also do that for you but it may save you time.

Can I add more than one person to my Consentry app? +

Yes. Parents and carers can hold other individuals test results where appropriate.

How do I get help using my app? + 

Report a bug or a general app query when you’re directly in the app on your phone, just shake your device or tap the help button.

Quick-start guide

Let’s get moving again here’s how to use Consentry and get your tests quickly verified. 

Download Consentry app

Scan test kit code provided

Take a photo of cassette and calibration card

Take the test, follow the manufacturer instructions

Take a photo of the results

Consentry will display your results verified by Helliob.io*

Download the quick-start guide here.

img consentry-holding_phone

Need help with general Coronavirus information?
Please refer to the World Health Organisation.