If you are looking for assistance with a Consentry powered service, we have a dedicated area for app and service related .
Please log your query and your request will be sent straight to the most appropriate person.
Check test provider and follow their support service. We also do that for you but it may save you time.
Yes. Parents and carers can hold other individuals test results where appropriate.
Report a bug or a general app query when you’re directly in the app on your phone, just shake your device or tap the help button.
Consentry app
code provided
Take a of cassette and calibration card
, follow the manufacturer instructions
Take a photo of the
Consentry will verified by Helliob.io*
You will have received a quick start instruction guide containing your unique qr kit code.
You can view the instructions here too.